These Terms of Service govern your use of our website and the purchase of products from M&Y ONLINE HUB LTD. By accessing our website or placing an order, you agree to these Terms, along with our Shipping Policy and Return & Refund Policy.

If you do not agree with these Terms, you should not use our website.

1. Business Information

M&Y ONLINE HUB LTD is a company registered in the United Kingdom.

Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@mandyonlinehub.com
Phone: +44 7311 131190

All references to “we,” “our,” or “us” refer to M&Y ONLINE HUB LTD.

2. Eligibility to Use Our Website

By using our website, you confirm that:

·       You are at least 18 years old, or

·       You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

3. Products and Services

We sell physical consumer products through our online store.

We reserve the right to:

·       Modify or discontinue products without notice

·       Limit quantities available for purchase

·       Refuse orders that appear fraudulent or high risk

Product descriptions and images are provided for informational purposes. Minor variations in colour, packaging, or design may occur.

4. Orders and Payment

All orders are subject to acceptance and availability.

By placing an order, you confirm that:

·       The billing and shipping details provided are accurate

·       You are authorized to use the selected payment method

We reserve the right to cancel or refuse orders in cases of:

·       Suspected fraud

·       Pricing errors

·       Payment authorization failure

·       High chargeback risk

If payment is declined or reversed after shipment, we reserve the right to pursue recovery of the outstanding amount.

5. Pricing and Taxes

All prices are displayed in the currency selected at checkout.

For international customers:

·       Import duties, VAT, customs fees, or other local taxes may apply

·       These charges are the responsibility of the customer

We are not responsible for delays caused by customs clearance.

6. Shipping and Delivery

Shipping timelines, processing times, and delivery estimates are outlined in our Shipping Policy.

Delivery dates are estimates and not guaranteed. Delays may occur due to:

·       Carrier issues

·       Customs processing

·       Public holidays

·       Incorrect address information

Risk of loss transfers to the customer upon confirmed delivery to the address provided at checkout.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key conditions include:

·       Return requests must be made within 30 days from the date of delivery

·       Damaged or incorrect items must be reported within 7 days of delivery with photo evidence

·       Refunds are processed after inspection and approval

·       Approved refunds are issued to the original payment method

Original shipping fees and customs charges are generally non-refundable unless required by law.

8. Refused Shipments

If a shipment is refused due to:

·       Unpaid customs duties

·       Incorrect address provided by the customer

·       Failure to accept delivery

Return shipping costs and related fees may be deducted from any eligible refund.

9. Chargebacks and Disputes

Customers agree to contact us first to resolve any issue before initiating a chargeback or payment dispute.

We are committed to resolving concerns promptly and fairly. Unnecessary chargebacks may result in account restrictions or refusal of future orders.

10. Intellectual Property

All content on this website, including text, images, branding, logos, and design elements, is the property of M&Y ONLINE HUB LTD or its licensors.

You may not reproduce, copy, distribute, or use our content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

·       Indirect or consequential losses

·       Loss of profits or business opportunities

·       Delays caused by third-party carriers or customs authorities

Nothing in these Terms limits or excludes liability that cannot be limited under applicable consumer protection laws.

12. Governing Law

These Terms and all related policies are governed by the laws of England and Wales.

Where mandatory consumer protection laws of the customer’s country of residence apply, those statutory rights remain unaffected.

13. Policy Updates

We may update these Terms from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are published constitutes acceptance of the revised Terms.

14. Contact Information

If you have questions regarding these Terms, please contact:

Email: contact@mandyonlinehub.com
Response time: 1–2 business days