Business Name: M&Y ONLINE HUB LTD
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact Email: contact@mandyonlinehub.com

Phone: +44 7311 131190

This Shipping Policy explains how orders are processed, shipped, and delivered from our store. By placing an order, you agree to these terms and acknowledge your responsibility for accurate delivery information and any applicable customs or import charges.

1. Shipping Destinations

We ship domestically within the UK and internationally to most countries, including North America, Europe, Australia, and selected regions in the Middle East and South America.

Please note:

·       Some countries or regions may not be served due to carrier or legal restrictions.

·       Certain remote areas may experience limited shipping options or extended delivery times.

·       If we cannot ship to your location after your order is placed, you will be notified and refunded accordingly.

2. Processing Time

All orders are subject to a processing period before shipment.

·       Average processing time: 1–3 business days for UK orders, 2–5 business days for international orders.

·       Processing may vary due to product availability, supplier stock, order volume, public holidays, or payment verification.

Processing time is separate from shipping time. You will receive a confirmation email once your order has been dispatched.

3. Shipping Methods and Delivery Estimates

Domestic (UK) Shipping

·       Standard Shipping: 2–5 business days

·       Express Shipping (where available): 1–3 business days

International Shipping

·       Standard International Shipping: 7–20 business days

·       Expedited International Shipping (where available): 5–10 business days

Delivery estimates are guidelines and not guaranteed. Actual delivery may be affected by customs, carrier delays, local postal services, or global events.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

·       Destination country

·       Package weight and dimensions

·       Selected shipping method

·       Carrier rates

We may occasionally offer:

·       Flat-rate shipping

·       Free shipping promotions

·       Free shipping for orders above a specified value

Shipping fees do not include customs duties, import taxes, or other fees imposed by the destination country.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, import taxes, or other fees determined by local authorities.

·       These charges are the responsibility of the customer.

·       We do not control or predict these fees.

·       Failure to pay customs charges may result in delays, returned shipments, or disposal by customs authorities.

Customers are encouraged to contact local customs offices for information before placing an order.

6. Order Tracking

Once your order has shipped, you will receive a tracking number (where available) via email.

You can track your shipment by:

·       Clicking the tracking link in the shipping confirmation email

·       Entering your tracking number on the carrier’s website

Please allow 2–5 business days for tracking updates to appear. If tracking information is not updating after this period, contact our support team.

7. Delivery Issues

If your order is lost, delayed, or arrives damaged, contact us promptly.

·       For damaged items: provide your order number and clear photos of the item and packaging.

·       For delayed or missing orders: we will investigate with the shipping carrier.

·       Lost shipments confirmed by the carrier may be eligible for a replacement or refund.

Claims for damaged items should be submitted within 7 days of delivery.

8. Risk of Loss

The risk of loss or damage transfers to the customer once the order is handed to the shipping carrier.

We are not liable for:

·       Carrier delays or errors

·       Customs clearance delays

·       Incorrect shipping addresses provided by the customer

·       Packages marked as delivered by the carrier

9. Customer Support

For shipping inquiries or issues, contact us at:
Email: contact@mandyonlinehub.com

Response time: 1–2 business days

We encourage customers to reach out before initiating payment disputes to ensure issues are resolved efficiently.

10. Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect changes in operations, legal requirements, or shipping partners. Continued use of our store after updates constitutes acceptance of the revised policy.

11. Legal Compliance

We operate in accordance with applicable consumer protection, distance selling, and e-commerce regulations in the jurisdictions where we offer our products.

For customers located in the United Kingdom, this policy is intended to align with the requirements of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

For customers located in the European Union, statutory rights under applicable EU consumer protection laws, including distance selling regulations, will apply where required by law.

For customers in the United States, Canada, Australia, and other international markets, mandatory consumer protection laws applicable in the customer’s country of residence will apply where legally required.

Nothing in this Shipping Policy limits or excludes any statutory rights that cannot be lawfully limited or excluded under applicable law.

If any provision of this policy is found to be invalid or unenforceable under local law, the remaining provisions shall remain in full force and effect.